Questions, problems, or an idea for the app? Email aryanlakhani2001+outerwinds@gmail.com and I'll write back.
I'm not getting storm alerts.
Open your iPhone's Settings → Notifications → Outerwinds and make sure Allow Notifications is on. Alerts come from the National Weather Service for the ZIP code you saved, and they need a connection. A Focus mode such as Do Not Disturb can hold them back.
How do I get my Pro purchase back?
In the app, open Settings → Outerwinds Pro, tap Restore purchases, and sign in with the Apple Account you bought with. Refunds go through Apple at reportaproblem.apple.com.
What if I delete the app and reinstall it?
Your information will be gone. Outerwinds keeps everything on your phone only, with no account or cloud copy, so you start fresh. Your Pro purchase isn't lost, because you can restore it as above.
How do I erase my information?
In the app, go to Settings → Delete all my data. It erases everything on your phone and removes your alert registration from our server.
Outerwinds is a preparedness organizer, not an emergency service. Always follow official guidance from the National Weather Service, FEMA, and your local emergency management. See also the privacy policy.